They may call us at a time convenient to them, or we’ll get in touch with your employer instead.
QUICKBOOKS WORKFORCE CUSTOMER SUPPORT UPDATE
Then, they'll receive an email notification once there's an update on this issue. From there, our support will add them to the list of affected users. If the same thing happens, we recommend letting your employer contact our Customer Support Team.
They can use a different browser or incognito when open NEW WF invite to sign in from it.Click on Continue to (name of the company) button.If they are routed to the create account page, they can scroll down to the bottom and click on the "Already have an account? Sign In" link.Sign In with the email address/username and password.Let them open the new email invite and click on the Get access to paychecks button.Try sending a new email invite to your employee.We can try performing the recommended workaround for your employees to access their paystubs. Contact them to access your paycheck". Our engineers are working together to get a permanent fix for this issue.
Your employer isn't connected to QuickBooks payroll. I appreciate you for contacting our Chat Support Team to get this sorted out. I've checked here on our records and we have an ongoing investigation about the Workforce error "We can't get your info. This is not the impression we want you to experience when using QuickBooks Workforce, Intercore. The Community will always have your back if you need anything else in QuickBooks Online (QBO). Visit our Payroll page to learn more about managing payroll transactions in QBO. To get you to the right human, in a few words, tell me what you need help with option and tap I still need a human.
I also appreciate you for performing some troubleshooting steps to get this sorted out. I've checked here on our records and we have an ongoing investigation about the Workforce error "We can't get your info. Take care and stay safe.Thanks for bringing this one to our attention, sh_sinha. įeel welcome to comment me anytime if you still have questions or concerns with your account.
QUICKBOOKS WORKFORCE CUSTOMER SUPPORT FULL
Change information to different username (must not be full email address).Sign in using existing username and password.You can also try changing your Username and creating a new Intuit account for the same email. In the meantime, you'll want to access your account using a different browser or device. Take note that when logging in to QuickBooks Workforce runs smoothly on latest versions of Chrome, Firefox, and Safari (for Mac). Enter a brief description of your issue, then hit Search.This way, you'll receive updates via email as progress is made towards a solution. I recommend contacting our Payroll Support to get you added to the list of affected users. Rest assured, our engineers are doing everything possible to get this feature up and working again as soon as possible. Thanks for joining us here today, gabrielh1997.Ĭurrently, we have a reported case about the error "We weren't able to show your payroll info".
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