(c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract. (b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or (a) 14 days after the day we receive back from you any goods supplied, or
We will make the reimbursement without undue delay, and not later than – We may make a deduction from the reimbursement for loss in value of any goods supplied if the loss is the result of unnecessary handling by you. If you cancel this contract during the 14 day cancellation period, we will reimburse all payments received from you, excluding the costs of delivery. Once the production has started the order can no longer be cancelled. Items that are manufactured to order, such as items listed as bespoke, tailored or sur-measure are not returnable or refundable as they have been specially made for the customer. However, these regulations do not restrict the statutory right to cancel and do not apply during the 14 days cancellation period. Once the right to cancel period has expired we may still accept returns, although additional charges will be applicable. To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement by email to meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired. Please be aware that the cancellation period will expire after 14 days from the day on which you, or a third party other than the carrier indicated by you acquires, takes physical possession of the goods. If you want to cancel your order within 14 days of receiving the goods, it is in your right. We strongly advise you to check the dimensions of the product before placing the order. As an indicator, we estimated in 2020/21 that the average shipping cost for small and/or lightweight items was between £10+ VAT to £45+ VAT, and for large and/or items between £45+ VAT to £100+ VAT. In this case, we will deduct the cost of the initial delivery from the refund. If you want to cancel your order after it has been dispatched or in transit, you will be asked to wait for the item to be returned to us either by you or our carrier. If you cancel your order but the item hasn’t been dispatched, then there will be no charge.
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